Vantage Deluxe World Travel
Founded in 1994, Vantage World Deluxe Travel is a close relative of Grand Circle Travel, Vantage’s president being the brother of Grand Circle’s chairman.
Vantage operates four river cruisers: ms River Discovery II launched in 2012; River Splendor launched in Spring 2013; River Splendor launched in Spring 2013; and ms River Navigator built in 200 and refurbished in 2013
All staterooms feature flat-screen TVs bath with shower, and a safe. Junior suites add a French balcony, DVD player, minibar, and coffee- and tea-maker. Both River Odyssey and River Explorer are wired throughout for Wi-Fi.
Cruises operate on the Rhine, Main, Danube, and Mosel rivers, where Christmas-market cruises are also offered. On the Rhône, Vantage charters the 80-passenger Rembrandt.
Vantage also charters ships in Portugal (the 48-passenger Douro Prince, operating on Portugal’s Douro river) and Russia (the 160-passenger Tolstoy, operating between Moscow and St. Petersburg).
Beware of the cruise company named, Vantage Deluxe World Travel, out of Boston, MA.
We booked a 15 day river cruise in Europe back in September 2019 for July 2020 and paid for it in full at that time. We had every intention of going but, the cruise was cancelled due to covid-19. As it were, this was the only time we would be able to go.
Back in June, my wife spoke to a representative from Vantage that assured us we would be getting a full refund. After waiting around for a month and a half, she got in contact with them to find out when we would receive the refund. Well, they informed her that the managers or whatever decided to deny the refund and force us to take a cruise voucher that must be used before December 2022.
Given the way things are going in this country, is there anyone here that knows what the state of the world will be at that time? I sure don’t and am not interested in a voucher.
We really don’t know what recourse we have. If we hire an attorney, expect some 30% of the refund will go to them. That is, even if that firm charges their fees in that manner. In any case, we wouldn’t be left with much.
All we want is a full refund of the funds we paid this cruise company.
Your description of Vantage Deluxe river boats is factually wrong. Most of the Vantage river boats are less than three years old. I understand that they do not pay you to review their offerings as do the more favored lines. But, at a minimum, you should be factually correct
Tom